SHIPPING POLICY
Marshall J Vanderhoof Photography is a small studio (just me!). All in-stock orders are processed within 5 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Made-to-order products are processed within 2 to 4 weeks after receiving your order confirmation email. Processing time for customized, made-to-order products will be communicated on a case-by-case basis. You will receive a notification when your order has shipped.
For your protection and the protection of your new photgraphy, all large orders will require a signature for delivery.
Please note there may be potential delays due to a high volume of orders or postal service problems that are outside of our control. We will do our very best to communicate this with you in a timely manner.
DOMESTIC SHIPPING RATES and ESTIMATES
We have accommodated the most reasonable, flat rate shipping rates we can find. Shipping charges for your order will be calculated and displayed at checkout. Most products receive reduced shipping rates for multiples of the same type of item.
IN-STUDIO PICKUP
Skip the shipping fees with free local pickup at the Marshall J Vanderhoof Photography studio. Before placing your order, please contact us for a local pickup coupon that will waive shipping charges. After completing check out, your order will be prepared and ready for pick up within 5 to 7 business days for in-stock orders and 2 to 4 weeks for made-to-order products. We will send you an email when your order is ready along with instructions.
The in-studio pickup hours are flexible and arranged ahead of time. We will reach out to arrange a pickup time that works best for you.
INTERNATIONAL SHIPPING
We do not offer international shipping through our ecommerce shop. However, we are happy to ship worldwide! Please contact us for international shipping estimates.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Marshall J Vanderhoof Photography is not responsible for these charges if they are applied. They are your responsibility as the customer.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
SHIPPING TO PO BOXES
Due to the size of Marshall J Vanderhoof Photography packaging, we cannot ship to PO Boxes.
DAMAGED or STOLEN*
Did your order arrived damaged OR was not delivered OR was lost OR was stolen from your doorstep? We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care so that it arrives undamaged. Please be kind when reaching out and remember that we do not run the post office or UPS, and we have no control over the treatment of your package in transit! It’s just as much of a bummer for us to see damaged product as it is for you to receive them.
That being said, this is how we typically handle situations that fall outside of our control:
Damaged: If your product is damaged in transit we are happy to handle this on a case by case basis with individuals who are able to provide details and documentation of the damage. You may be asked to file a claim with the shipping service. If the order is a complete loss and we offer a replacement, we ask that you return the product to our studio, either in the original packaging or in sturdy packaging purchased at your local post office. You are responsible for shipping costs for replacement products. We are unable to replace for free any products damaged after delivery, so please place your products in a place away from possible water or heat damage.
Not Delivered / Lost / Stolen: If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. We are unable to replace any print order for free if the shipping address is incorrect. This does happen occasionally, and it is not uncommon to have the package returned here to the studio. If that is the case, we are more than happy to forward it to your correct address, though we ask that you pay for the postage. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage. We are unable to reprint any order for free that has been not delivered, lost, or stolen.
REFUNDS, RETURNS and EXCHANGES*
Most of our products are made to order, specifically for you. All sales are final, except in the case of goods received damaged. Custom items, artwork, Photographs and one-of-a-kind designs are not eligible for returns. We highly recommend contacting us before you purchase if you have any questions.
We accept returns up to 7 days after delivery, only if the item arrived damaged. We will refund the full order amount minus the shipping costs for the return. For a full refund items have to be returned by the customer.
No items are eligible for return after they have been framed, or installed.
REPLACEMENT*
All purchases should be inspected for damage and defects immediately upon delivery. If you believe your product to be defective, and it has not been used or installed, please contact us by emailing marshall@mjvphoto.com within 7 days of delivery so we can review your issue. We require written notification as well as photo documentation of damages (including original and shipping packaging) within 7 days of delivery. After 7 days, we will no longer replace an item. We will ship your replacement product only after receiving your return + communication via email.
If you have any further questions, please don’t hesitate to contact us.
You are important to us, and we want you to fully enjoy your purchase. If you are not completely satisfied with your purchase, please contact us at marshall@mjvphoto.com so that we can find a solution.
*Shipping and handling fees are, unfortunately, not refundable.
TERMS, CONDITIONS, LIABILITY
Thank you for visiting Marshall J Vanderhoof Photography. This website provides its services to you subject to the following conditions. Throughout these Terms and Conditions the terms “we,” “our” and “Marshall J Vanderhoof Photography” will refer to Marshall J Vanderhoof.
It is important to us that you have the best possible experience while using our website (“this website”) and that you are aware of the terms and conditions that apply to your use of this website. By using this website, you are agreeing to be bound by the following Terms and Conditions and any additional policies and practices set forth in the “info” section of this website.
We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time, without notice. Please check back periodically, as your continued use of this website following the posting of any changes to our Terms and Conditions or Info will mean that you accept those changes.
If you do not agree to these Terms and Conditions, you should discontinue viewing this site and not purchase products from this site.
ELECTRONIC COMMUNICATIONS
When you visit Marshall J Vanderhoof Photography or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
ARTWORK AND OTHER PRODUCTS
All the artworks featured on this website were created by Marshall J Vanderhoof and are the exclusive property of Marshall J Vanderhoof. Artworks and designs may be purchased in the formats and for the prices set forth elsewhere on this site, but we do not guarantee the availability of any particular photograph or format, and we reserve the right to modify our prices and formats, or to withdraw photographs or products from sale, at any time, for any reason, and without notice. We also reserve the right, at any time after receipt of your order, to decline to fulfill your order for any reason or to supply a quantity of prints that is fewer than your ordered quantity. If we decline to fulfill your order or if we reduce your order quantity, you will not be charged for any unfulfilled requests.
RESERVATION OF COPYRIGHT AND ALL RIGHTS
All rights to all the images on this website are reserved by Marshall J Vanderhoof and are protected by U.S. and international copyright laws. The images we share on this website are for informational purposes only and may not be used in any way except as noted below (See “Exception.”) without the prior written approval of Marshall J Vanderhoof or its authorized representatives, who are listed below. (See “For Permission.”)
PURCHASE DOES NOT CONVEY COPYRIGHT
Your purchase of a print, original artwork, or other products from Marshall J Vanderhoof Photography is a purchase of an authorized physical copy (or copies) of an artwork, not of copyright on that artwork or of any rights protected by copyright, including but not limited to the right to reproduce or to publish the artwork. All rights in the artworks are reserved by Marshall J Vanderhoof, and any use beyond the display and personal enjoyment of the photograph(s) you purchase requires the prior written approval of Marshall J Vanderhoof, who may withhold permission or limit any license granting permission for further use in its sole and unfettered discretion.
This reservation of rights applies equally to all photographs and other materials viewable on this website and/or offered for sale on this website regardless of format, including Limited Editions.
This means: You may not use any images from Marshall J Vanderhoof, regardless of how they are viewed or obtained, on your personal or business website, or for any commercial or noncommercial use, without first securing approval from Marshall J Vanderhoof. Such prohibited uses include—but are not limited to—use of an image as part of another website’s design, or as an avatar, icon, badge, or otherwise in connection with an account on a social media platform (for example, Twitter, Facebook, and Instagram); on T-shirts, mugs, or other objects, either alone or in connection with other text or images; in print or electronic publications (except as noted below, see “Exception”); in visual or audiovisual compositions or productions; or as the basis for any product or service. Altering a photograph with respect to size, color, composition, or other qualities, or the addition of other elements to a photograph, does not exempt you from these restrictions, and is not permitted without prior written approval.
If you wish to reproduce, modify, or otherwise use a photograph or other materials you have viewed on this website, please contact us for permission as noted below. Although we prefer not to engage in litigation or other legal action, we take violations of our intellectual property rights seriously and will take action to protect our rights and to obtain the legal remedies available to us.
Exception: You may use images from this website as part of a review, article, or blog post specifically about Marshall J Vanderhoof Photography as long as your use of the images is accompanied by a link to this website and a credit line stating: “Images are copyrighted by Marshall J Vanderhoof. All rights reserved.”
TRADEMARKS
Marshall J Vanderhoof Photography trademarks and trade dress may not be used in connection with any product or service that is not Marshall J Vanderhoof’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Marshall J Vanderhoof Photography.
LICENSE AND SITE ACCESS
Marshall J Vanderhoof Photography grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Marshall J Vanderhoof. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Marshall J Vanderhoof. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Marshall J Vanderhoof Photography without express written consent. You may not use any meta tags or any other “hidden text” utilizing Marshall J Vanderhoof Photography’s name or trademarks without the express written consent of Marshall J Vanderhoof. Any unauthorized use terminates the permission or license granted by Marshall J Vanderhoof Photography. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Marshall J Vanderhoof Photography so long as the link does not portray Marshall J Vanderhoof Photography, its products, or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Marshall J Vanderhoof Photography logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Marshall J Vanderhoof Photography reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
RISK OF LOSS
All items purchased from Marshall J Vanderhoof Photography are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
INTERNATIONAL VISITORS
We make no representation that photographs or other materials on this site are appropriate or available for use, purchase, or shipment to all locations outside the United States. If you are visiting this website from outside the United States you acknowledge that you are doing so of your own initiative and that you agree to comply with any local laws that apply to you. If you purchase a photograph or other product from this website and we are prohibited by U.S. law from sending it to the foreign address you designate, we will notify you and will either not process your order or will promptly refund any sums you have already paid to us.
APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions, including any violation by you of these Terms and Conditions, shall be filed only in the state of federal courts located in Los Angeles County and you hereby consent and submit to the personal jurisdiction of such courts for the purpose of litigating such action. If any provision of these Terms and Conditions shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions.
FOR PERMISSION
Permission to use an image in any manner other than as description under “Exception,” above, should be sent to marshall@mjvphoto.com.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY Marshall J Vanderhoof Photography ON AN “AS IS” AND “AS AVAILABLE” BASIS. Marshall J Vanderhoof Photography MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Marshall J Vanderhoof Photography DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Marshall J Vanderhoof Photography DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Marshall J Vanderhoof Photography ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Marshall J Vanderhoof Photography WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.